Dr. Deanna Faye Espinas
Dr. Faye holds a Doctorate in Business Administration specializing in Operations Management.
She has cultivated an extensive 30-year career in the hospitality and aviation sectors. Certified in Lean Six Sigma Black Belt, PMP Training, Hotel Management, and EHL Hospitality Learning Experience. She has spent 22 years as a Flight Services Manager for a prestigious 5-star airline.
Her expertise lies in operational excellence, process improvement, and delivering world-class customer service experiences in the high-demand environments of both hospitality and aviation.
Her deep-rooted experience, skills and knowledge ensure that Hospitality Empowerment Consultancy delivers comprehensive and cross-sector expertise, to optimize operations and elevate service standards.
She has a proven track record in operation management, leadership, people and organizational management, team performance and customer service management ensures clients achieve sustainable growth and success.
Iqbal Iftikhar Bashir
Iqbal, a highly skilled General Manager brings over 28 years of leadership experience in the travel, tourism and hospitality sectors. He is dedicated to optimizing operations, enhancing customer satisfaction and driving sustainable growth for businesses. His expertise includes strategic sourcing, budget management and cultivating strong partnerships with airlines, hotels and travel providers, helping clients achieve their performance goals.
With a background in aviation safety, emergency procedures and customer service, including his role as a Volunteer Guest Relationship Officer at IDEX Abu Dhabi. He also holds training as a First Aider and Firefighter. To stay at the forefront of industry trends, he is actively pursuing a learning and development course to continuously update his skills and knowledge, ensuring clients benefit from cutting-edge strategies.
By partnering with Hospitality Empowerment Consultancy, clients gain access to his results-driven approach, commitment to operational excellence and innovative solutions designed to elevate their service standards and secure long-term success in the competitive hospitality market.
Andreja Krajnc
Andreja, is a highly experienced Flight Services Manager who brings 30 years of distinguished experience in aviation and hospitality. She specializes in in-flight operations and customer service excellence. With a Bachelor's degree in Economics and advanced certifications in EHL Hospitality Learning Experience, she combines strategic leadership with deep operational expertise.
Her career is marked by her ability to lead diverse, multicultural teams, ensuring compliance with the highest global aviation standards while optimizing costs and driving revenue growth. Known for her commitment to customer satisfaction, conflict resolution and maintaining brand integrity. She consistently delivers results that elevate the guest experience across various sectors.
Her cosmopolitan outlook and ability to navigate cultural diversity make her a standout leader, fostering meaningful connections that resonate globally. She is dedicated to personal and professional growth, continuously pursuing advanced courses like learning and development to stay at the forefront of the industry.
She plays a crucial role in driving Hospitality Empowerment Consultancy's mission to deliver world-class, cross-sector expertise and positioning the company as a leader in the hospitality.
Rony Cherfan
Rony is a highly experienced Flight Services Manager with 21+ years in airlines and 28+ years across industries like F&B and laboratories. With a bachelor's degree in Dentistry, he is known for delivering VIP services, optimizing operations, and implementing strategies that drive revenue growth and cost reduction. His leadership and commitment to service excellence ensure compliance with industry standards.
His advanced certifications—including EHL Hospitality Learning Experience, Train the Trainer, Internal Audit QMS, and Internet Webmaster—further strengthen his expertise. With his vast experience, he adds substantial value to any organization, making him a trusted partner for clients looking to elevate their operational performance and customer satisfaction.
By partnering with our company, clients will benefit from his unique skill set, leadership, and strategic approach, which drive both immediate and long-term business success.